Terms & Conditions

1. General Terms

Welcome to LuxPet. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

These terms apply to all visitors, users, and customers of our online store. Please read these terms carefully before using our services.

2. Products & Pricing

All product descriptions, images, and prices are subject to change without notice. We strive to display accurate information, but we do not guarantee that product descriptions or other content is error-free.

Prices are listed in Euros (€) and include VAT (21%) unless otherwise stated. We reserve the right to modify prices at any time.

3. Orders & Payment

By placing an order, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason.

Payment is accepted via Cash on Delivery. Your order will be confirmed via email once payment is verified upon delivery.

All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you immediately.

4. Shipping & Delivery

We ship to Netherlands and Germany. Delivery times are typically 2-3 business days within the Netherlands.

Shipping costs are calculated at checkout. Free shipping is available for orders over €50 within the Netherlands.

We are not responsible for delays caused by shipping carriers or customs.

5. Returns & Refunds

You have the right to return products within 14 days of receipt for a full refund, provided the items are unused and in their original packaging.

To initiate a return, please contact us at

Refunds will be processed within 7-10 business days after we receive the returned items.

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

6. Product Warranty

All LuxPet products come with a 1-year warranty against manufacturing defects.

The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

To make a warranty claim, please contact our customer service team with proof of purchase.

7. Privacy & Data Protection

We are committed to protecting your privacy. Please refer to our

for detailed information on how we collect, use, and protect your personal data.

We comply with GDPR (General Data Protection Regulation) and Dutch data protection laws.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of LuxPet and is protected by copyright laws.

You may not reproduce, distribute, or use any content without our written permission.

9. Limitation of Liability

LuxPet is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability is limited to the purchase price of the product in question.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email

Phone

Location